Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: Business name, role, and contact preferences.
• Payment Information: If applicable, billing details processed through secure third-party payment processors.
• Communications: Information you provide when contacting us for support or feedback.

1.2 Information Collected Through TikTok Shop API

With your authorization, we access the following data through TikTok's official APIs:

• Shop Performance Data: Sales metrics, order information, GMV (Gross Merchandise Value), and transaction details.
• Creator/Affiliate Data: Creator usernames, performance metrics, commission information, and content engagement data.
• Product Data: Product listings, inventory levels, and product performance metrics.
• Video/Content Data: Video performance metrics, view counts, engagement rates, and attributed sales.

1.3 Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers.
• Usage Data: Pages visited, features used, time spent on the Service.
• Log Data: IP address, access times, referring URLs.
• Cookies and Similar Technologies: We use cookies to maintain sessions and improve user experience.

2. How We Use Your Information

We use the collected information to:

• Provide the Service: Display analytics dashboards, track creator performance, generate reports, and manage creator relationships.
• Improve the Service: Analyze usage patterns to enhance features and user experience.
• Communicate: Send service updates, respond to inquiries, and provide customer support.
• Security: Detect, prevent, and address technical issues, fraud, or unauthorized access.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Third-Party Services & APIs

3.1 TikTok Shop API

Our Service integrates with TikTok's official Shop API to retrieve your shop and creator data. By connecting your TikTok Shop account:

• You authorize us to access data as permitted by TikTok's API Terms of Service.
• Your use is also subject to TikTok's Privacy Policy.
• We only request the minimum permissions necessary to provide our Service.
• You can revoke access at any time through your TikTok Shop settings.

3.2 Other Third-Party Services

We may use the following third-party services:

• Supabase: Database and authentication services.
• Netlify: Hosting and deployment.
• Analytics Providers: To understand usage patterns (anonymized where possible).

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in these circumstances:

• With Your Consent: When you explicitly authorize sharing.
• Service Providers: With vendors who help us operate the Service (hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
• Aggregated/Anonymized Data: We may share anonymized, aggregated statistics that cannot identify individuals.

5. Data Retention

We retain your information for as long as:

• Your account is active.
• Needed to provide you with the Service.
• Required by law or for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

TikTok Shop data synced to your account is retained while your account is active. Historical performance data may be retained for reporting purposes unless you request deletion.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication with password hashing.
• Regular security assessments and updates.
• Access controls limiting data access to authorized personnel.
• Secure API token storage and handling.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Withdraw Consent: Revoke consent for data processing where applicable.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at privacy@tempoapp.ai. We will respond within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing is typically your consent or our legitimate business interests.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date.
• Sending an email notification for significant changes.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: